Cancellation policy

Some items in our store are sold as a subscription, a pre-order, or "try before you buy." Here's how to change or cancel each type of purchase.

Subscriptions

• You'll get repeat deliveries based on the length and frequency you pick.
• Your payment details are stored securely, and you're charged for each delivery unless you pay in advance.
• Some subscriptions renew automatically at the end of their term. If you don't want it to renew, just cancel.
• You can change or cancel anytime using the link to your order in your order confirmation email.

Pre-Orders

• A pre-order is for a product that's out of stock or not released yet.
• At checkout we may charge nothing or a partial deposit. We store your payment method and charge the rest when your order ships.
• You can cancel a pre-order anytime before it ships.
• Once it has shipped, it can't be canceled, but you can request a full or partial refund.

Try Before You Buy

• We authorize your payment method before your order ships.
• You'll have a set amount of time to decide whether to keep the item.
• If you don't return it by the end of that window, we'll charge the full amount.

For details on returns and refunds, see our Returns Policy.